Additionally to the statutory warranty, we grant you a guarantee on all badge making machines you buy from us of 10 years according to the following terms (PDF right here):
Terms of Guarantee for Badge Making Machines
our products are subject of a strict quality control. Should you find yourself with a product which does not function satisfactorily despite all this, we are very sorry for that and ask you to turn to our customer`s service mentioned hereinafter. We will also gladly assist you on our mentioned service hotline. Additionally to the statutory warranty, we grant you a guarantee on all badge making machines you buy from us, according to the following terms. Your statutory rights will not be restricted by that.
The guarantee period is 10 years after purchase. The guarantee is valid worldwide.
During the guarantee time machines with defects will –at our option- be repaired or replaced. Machines or machine parts replaced shall pass into our property. The provision of warranty services shall not represent a reason for either extending the warranty period or granting a new warranty period.
IMPORTANT: We can only guarantee a smooth functioning of our badge making machines, if you exclusively use our original Badgematic button badge components. We can only rely on our original Badgematic button badge components concerning a perfect adaption to our badge making machines. If you use button badge components from other manufacturers we can not guarantee a smooth functioning of our badge making machines. In your own interest, please also regard: Button badge components from other manufacturers are frequently offered by naming a size which is identical with our indication of size or at least leads to the conclusion that it is (e.g. „button size 25 mm“ oder „25 mm EU-standard“). But this does not necessarily mean that the offered components have exactly the same measurements as our original button badge components. Even very small material differences, hardly visible to the naked eye, can lead to problems, so that you will not be able to produce buttons or at least no good buttons.
Guarantee claims should be submitted without delay after becoming aware of the defect and within the guarantee period.
To make a guarantee claim please follow these steps: Please contact our customer`s service at first: Telephone: +49(0)234-9629060 / FAX: +49(0)234-96290609, Email: firstname.lastname@example.org, Post: Badgematic Button GmbH, Industriestr. 59-61, D-44894 Bochum
This is very important because this way we can clear up in advance if sending the defective machine is necessary. Maybe it is possible to eliminate the defect yourself by a simple action or if we send you a replacement part. Possibly the defect is not caused by the machine itself but by the improper use of the machine (see point 2). If necessary, please send the defective machine together with the appropriate form to the address mentioned on it. We gladly send you this form by email or on the postway. You also find it at our Online Shop at „More About“ -> „Downloads“ -> Point 4: „badge making machine for repair“.
Concerning the transport costs the following rules are valid:
If a guarantee event occurs within 24 months after conclusion of the contract, Badgematic takes over the necessary forwarding costs for the transport and re-transport. For the return then please use our return center to be found at our website www.badgematic.de (Point 2: “Information” -> “Return Center”). Please take care of a proper packaging, so that the badge making machine is protected from damage in transit.
If the gurarantee event occurs after a period of 24 months after conclusion of the contract, the customer shall pay for the costs of transport for repair or improvement. Badgematic pays for the costs of re-transport.
The guarantee does not cover damage caused by
- inappropriate usage and violation
- interventions through unauthorized people
- submission in packaging not suitable for transport
From the guarantee scope not, or no longer covered defects or damages at the machine may be repaired within the frame of our free-of-charge-repair-service. Missing parts of the badge making machine and heavy damages which can be attributed to inappropriate usage or violation, and which make an exchange of machine parts unavoidable, are excluded from this service. In these cases we will carry out the repair (as far as a repair is possible) after prior consultation and at a fair charge. You have to bear the costs for sending your badge making machine to us for a repair within the frame of our repair service.
Our promise: We do our very best, so that you will have a lot of long-time fun with your badge making machine. Contact us – we will be glad to help you.