Lifetime-Guarantee for your Badge Maker
Most Important:
Only Exclusion:
* different rules for shipping within Germany (details see below, point 4)
Here you find even more details on that:
LIFETIME GUARANTEE
Additionally to the statutory warranty, we grant you a lifetime-guarantee on all our badge making machines according to the following terms.
Our products are subject of a strict quality control. Should you find yourself with a product which does not function satisfactorily despite all this, we are very sorry for that and ask you to turn to our customer`s service mentioned hereinafter. We will also gladly assist you on our mentioned service hotline. Additionally to the statutory warranty, we grant you a guarantee on all badge making machines you buy from us, according to the following terms. Your statutory rights will not be restricted by that.
1) Guarantor is Badgematic Button GmbH, Industriestr. 59-61, D-44894 Bochum. The guarantee period is lifetime after purchase. The guarantee is valid worldwide. “Lifetime”, in this context, means as long as the badge making machine is in use. It does not matter how old it is and how often ownership has changed already. It also does not make any difference how long the badge maker has not been in use meanwhile. It is not necessary to keep a purchase receipt, we always recognize our own machines and also plagiarism. If a badge maker is “re-covered” after 20 years of pausing in a wardrobe or wherever, and shall get in use again, there is the lifetime-gurarantee for this machine, unless there is an exclusion according to 5) of these guarantee terms. Theoretically the guarantee only ends after loss or improper use according to 5).
2) During the guarantee time machines with defects will –at our option- be repaired or replaced. Machines or machine parts replaced shall pass into our property.
IMPORTANT: We can only guarantee a smooth functioning of our badge making machines, if you exclusively use our original Badgematic button badge components. We can only rely on our original Badgematic button badge components concerning a perfect adaption to our badge making machines. If you use button badge components from other manufacturers we cannot guarantee a smooth functioning of our badge making machines. In your own interest, please also regard: Button badage componenents from other manufacturers are frequently offered by naming a size which is identical with our indication of size or at least leads to the conclusion that is ( e.g. " button size 25 mm" oder " 25 mm EU-standard"). But this does not necessarily mean that the offered components have exactly the same meansurements as our original button badge components. Even very small material differences, hardly visible to the naked eye, can lead to problems, so that you will not be able to produce buttons or at least no good buttons.
3) Guarantee claims should be submitted without delay after becoming aware of the defect and within the guarantee period.
4) To make a guarantee claim please follow these steps: Please contact our customer`s service at first: Telephone: +49(0)234-9629060 / FAX: +49(0)234-96290609
Email: [email protected]
Post: Badgematic Button GmbH, Industriestr. 59-61, D-44894 Bochum
This is very important because this way we can clear up in advance if sending the defective machine is necessary. Maybe it is possible to eliminate the defect yourself by a simple action or if we send you a replacement part. Possibly the defect is not caused by the machine itself but by the improper use of the machine (see point 2). If necessary, please send the defective machine together with the appropriate form to the address mentioned on it. We gladly send you this form by email or on the postway. You also find it at our Online Shop at „More About“ -> „Downloads“ -> Point 4: „badge making machine for repair“.
Concerning the transport costs the following rules are valid:
Within Germany: If a guarantee event occurs within 24 months after conclusion of the contract, Badgematic takes over the necessary forwarding costs for the transport and re-transport within Germany. Our service will send you a link to our return center to make the transport to our premises. Please take care of a proper packaging, so that the badge making machine is protected from demage in transit. If the gurarantee event occurs after a period of 24 months after conclusion of the contract, the customer shall pay for the costs of transport for repair or improvement. badgematic pays for the costs of re-transport in any case.
Internationally: If a guaranteec event occurs within 6 months after conclusion of the contract, Badgematic takes over the necessary forwarding costs for the transport and re-transport interationally. This only includes countries for whitch we offer transport in our webshop www.badgematic.de. If the guarantee event occurs after a period of 6 months after conclusion of the contract, the customer shall pay for the costs of transport for repair or improvement AND also for the re-transport to his adress. If - at the time of quarantee event - the badge maker is located in a country whitch we do not offer a shipment for in our web shop, the customer has to pay the costs for transport AND re-transport also when the guarantee event occurs wtihin 6 months after conclusion of contract.
5) The guarantee does not cover damage caused by:
- inappropriate usage and violation
- interventions through unauthorized people
- submission in packaging not suitable for transport
6) From the guarantee scope not, or no longer covered defects, damages at the machine or missing parts will be fixed after prior consultation at a fair charge. You will have to bear the costs then, for sending your badge making machine and for the re-sending it to you.
Our promise: We do our very best, so that your badge maker will be lifetime-fun for you!